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"FAQs" - Frequently Asked Questions
Policies and "How To"s
PRODUCT CATALOGS, PRICES, DELIVERY SCHEDULES AND PRINTING
  • The Product Catalogs are accessed via several links on the HOME PAGE of the Gourmet Shopping Network. Each Catalog is a Category of Products listed in sequence by price. Within the Catalog you can link to the Order Process, all the other Catalogs, and ZOOM to see a larger image of the product.

  • The price for each product as displayed in our catalogs is without any shipping charges. Shipping charges will be added to the total purchase, during the order process.


HOW TO ORDER
  • Click on the Order Link or on the image in the Catalog. Your product will them be placed in the shopping cart. On the top right side of the web page is a summary of your cart. Once you are finished shopping click the checkout button located within the shopping cart summary. After clicking the Checkout link, instructions for the remaining steps are located during the order process on the top right of the page.

  • Tracking your shipment and delivery - When an order is placed with us, we send you an e-mail confirmation that we have received the order and that it will be processed for delivery. When we ship the Order we send you another e-mail with the tracking number and information that will enable you to track the shipment and delivery over the Internet. If you need help, you can of course always call customer service at 888-903-7848 and speak with a representative.


QUALITY & DELIVERY GUARANTEE
  • We guarantee arrival in perfect condition (on the day of delivery) to the address given on your order. Unfortunately, we cannot extend our guarantee to orders for which we are given an incorrect address. So please check your addresses carefully. Incorrect addresses are subject to a $10.00 service fee.


PRIVACY, SECURITY AND PAYMENT
  • Your Privacy at Gourmet Shopping Network, LLC is protected. We use the information we collect about you to process orders and to provide a more personalized and friendly shopping experience. Please read on for more details.



  • What information do we collect? How do we use it? When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. Also, we need to know the ship-to information and any special instructions or messages. This allows us to process and fulfill your order and to notify you of your order status.



  • Payments by Credit Card are processed by our secure server. The secure server software encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

  • Other payment options are also supported. If you elect to pay by check, we will process your order when the check is processed.



  • Open Purchase Orders are also supported when you qualify. Please contact spaul@bofmail.com if you want to establish an Open PO account or Corporate Affiliation.



  • Gourmetshoppingnetwork.com does not sell, trade, or rent your personal information to others.. (If you use more than one e-mail address to shop with us, send this message from each e-mail account you use.) Also, gourmetshoppingnetwork.com may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. Gourmetshoppingnetwork.com may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Gourmetshoppingnetwork.com, our users, or others.



  • Your consent - By using our Web site, you consent to the collection and use of this information by gourmetshoppingnetwork. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.


SHIPMENT & DELIVERY RESTRICTIONS, DELAYS & SUBSTITUTIONS
  • Fresh Fruit Gifts can only be delivered within the Continental U.S.,
    Alaska and Hawaii excluding Puerto Rico.

  • Dried Fruits & Nuts can be delivered in Canada. (phone order only)

  • Hospitals, P.O. Boxes or Rural Routes: WE CANNOT DELIVER

  • Unpredictable weather or other conditions beyond our control can sometimes delay fruit harvests. If unforeseen circumstances restrict the availability or delivery of an item, we may find it necessary to substitute an item of equal or greater value.

  • Gifts with Wine or Beer - We can ship Wine or Beer anywhere to individuals within California, Colorado, Idaho, Illinois, Iowa, Main, Minnesota, Missouri, New Mexico, Oregon, Washington, West Virginia and Virginia. No More than two case of wine per month can be shipped to any individual or address. The recipient, by law, must be at least 21 years of age. The courier will be required to obtain proof of age - drivers license, passport, or birth certificate. Wine shipments cannot be left at the door - a signature is required.

    What if I am a non-California resident, how do I know if Gourmet Shopping Network, LLC can ship to my home? Any non-California resident will be responsible for knowing whether they can legally import wine to their home. It is not the responsibility of Gourmet Shopping Network, LLC to know your state"s importation laws and we suggest you contact the proper authorities to determine your state laws. In the event you have placed a wine order with us and it becomes illegal to ship wine to your state, you will be allowed to return the wine less the value of shipping and handling charges.Gourmet Shopping Network, LLC will arrange for shipment of your wine to a specified address after it"s evaluation that such a wine shipment will not subject Gourmet Shopping Network, LLC to the risk of any illegal action or harm.

    Other Wine Shipping Restrictions and Limitations: To assist in determining any restrictions and limitations you may incur when buying wine on line, we offer the following. There are many laws, which may result in punitive actions controlling wine shipments within the United States. Depending on where you wish the wine delivered, Gourmet Shopping Network, LLC will sell the product direct to you. However, with our company location being California, only the buyer is ultimately responsible for seeing that legal shipments into your state can be made. We will make representation on your behalf but full responsibility for the shipments will be solely the responsibility of the buyer. By placing your order with us, you are authorizing Gourmet Shopping Network, LLC to act on your behalf by shipping this wine to your nominated location. Because there are states where it is strictly prohibited to ship wine, we will not fulfill your order. It is the buyer"s sole responsibility to fully know and understand the laws of importing wine from outside your home state, legally or otherwise regarding the rights to accept the shipment.

    With the Buyer taking full responsibility, will Gourmet Shopping Network, LLC ship me wine? Because of the widely variable and punitive laws controlling the shipment of wine in the United States, we have created this section to help you determine the restrictions and limitations that you may face when buying wine online -- depending on who you are and where you are shipping to. Any wine sold to you through Gourmet Shopping Network, LLC is sold in California and title passes to you, the buyer, in California. The buyer is solely responsible for the shipment of wine. We make no representations concerning your legal rights to ship or receive wine into any state outside California or any country outside the United States. In fact, there are certain states and countries we cannot ship to. By placing this order, you authorize us to act on your behalf to engage a common carrier to deliver your order to your selected designation.

    FOR DOMESTIC ORDERS The following states have no restrictions on internet wine sales.
    California (add 8.65% sales tax)
    Colorado
    Hawaii
    Idaho
    Illinois
    Iowa
    Nevada
    New Mexico
    Missouri
    Oregon
    Virginia
    Wisconsin
    Washington
    West Virginia


HOW TO ORDER BY PHONE or DESIGN A CUSTOM GIFT
Call us at 1-800-243-7848. Our normal showroom business hours are as follows:
Monday-Friday 9AM to 5:30PM PST. Saturday 9:30AM to 4:00 PM PST. Closed on Sunday. Please feel free to call and ask any question you might have regarding your gift giving requirements. One of our trained professional gift consultants will be happy to assist you or answer any of your questions.

Thank you for visiting the GourmetShoppingNetwork.com



Copyright © Gourmet Shopping Network, LLC - 1994 - 2017 - all rights reserved
Designed & Fulfilled by Gourmet Shopping Network Gift Fulfillment Center - 2015 W. Bullard Ave., Fresno, CA 93711
Phone Sales: 800-243-7848 or Local Fresno, CA: 559-346-0208
Internet Sales: 888-903-7848 or Local Fresno, CA: 559-346-0210
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